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The purpose of this paper is to propose a more realistic view of innovation in local government. A key element in this is the notion of innovation value based on people, processes and technology.

The objectives are achieved by reviewing the background literature, a recent study of eGoverment achievement in the UK – VIEGO, and government assessments of innovation in both the EU and the UK. Some empirical evidence of the inherent complexity is also used.

Extant models of innovation tend to focus on the private sector values and their transfer to the public sector is questionable. This with combined with a weak approach to evaluation leaves local government vulnerable.

The political rhetoric that accompanied the introduction of eGovernment expected it to produce innovation in the way government agencies conducted themselves. It is …