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The highly demanding Over-The-Top (OTT) multimedia applications pose increased challenges to Internet Service Providers (ISPs) for assuring a reasonable Quality of Experience (QoE) to their customers due to lack of flexibility, agility and scalability in traditional networks. The future networks are shifting towards the cloudification of the network resources via Software Defined Networks (SDN) and Network Function Virtualization (NFV). This will equip ISPs with cutting-edge technologies to provide service customization during service delivery and offer QoE which meets customers’ needs via intelligent QoE control and management approaches. Towards this end, we provide in this paper a tutorial and a comprehensive survey of QoE management solutions in current and future networks. We start with a high-level description of QoE management for multimedia services, which integrates QoE modelling, monitoring …