作者
Daniel Belanche, Luis V Casaló, Carlos Flavián, Jeroen Schepers
发表日期
2020/8/12
期刊
Journal of Service Management
卷号
31
期号
2
页码范围
267-289
出版商
Emerald Publishing Limited
简介
Purpose
Service robots are taking over the organizational frontline. Despite a recent surge in studies on this topic, extant works are predominantly conceptual in nature. The purpose of this paper is to provide valuable empirical insights by building on the attribution theory.
学术搜索中的文章
D Belanche, LV Casaló, C Flavián, J Schepers - Journal of Service Management, 2020