作者
Rick Gilsing, Oktay Turetken, Baris Ozkan, Frans Slaats, Onat Ege Adali, Anna Wilbik, Frank Berkers, Paul Grefen
发表日期
2020
研讨会论文
Boosting Collaborative Networks 4.0: 21st IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2020, Valencia, Spain, November 23–25, 2020, Proceedings 21
页码范围
61-70
出版商
Springer International Publishing
简介
Contemporary organizations increasingly transition to a service-orientation to better cater to the needs of customers. To offer the resulting complex service solutions, organizations collaborate in business networks to exchange services, which are typically conceptualized by means of service-dominant business models. As business models influence organizational performance, novel service-dominant business models should be evaluated with respect to how value in terms of costs and benefits is captured per actor. However, limited support is present in literature to guide the concretization of costs and benefits in networked, service-dominant settings to assess the viability of the model. In response, we propose a method to guide the concretization of costs and benefits in service-dominant business models. Building upon existing work in terms of networked value capture, we introduce design parameters to …
引用总数
学术搜索中的文章
R Gilsing, O Turetken, B Ozkan, F Slaats, OE Adali… - Boosting Collaborative Networks 4.0: 21st IFIP WG 5.5 …, 2020