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Although there are several objective measurements of the socioeconomic benefits of public transportation, the subjective evaluation of ‘service benefits’ is equally important, especially for cities with large populations that are dependent on public transportation. Addis Ababa launched the first Light Rail Transit (LRT) to overcome the transportation challenges the city has been facing such as congestion, shortage of public transportation service and environmental pollution. The LRT was, thus, designed to offer residents with the viable option of mobility and provide increased comfort, efficiency and attractiveness of the overall public transportation system. It is believed that the system has substantially contributed to the alleviation of the acute transportation shortages along transit corridors. However, service benefits are not scientifically measured from the views of the users. Hence, the aim of this study is to understand …