作者
Christina Geng-qing Chi, Oscar Hengxuan Chi, Zhe Ouyang
发表日期
2020/8/1
期刊
International journal of hospitality management
卷号
89
页码范围
102404
出版商
Pergamon
简介
This study defines the notion of a wellness hotel, generates a wellness amenity inventory list, and develops the Scale of Wellness Hotel Amenities (SWHA) to measure the level of wellness provided by hotels. The result reveals a 16-item measurement scale consisting of three dimensions: environmental wellness, physical wellness, and mind wellness. Incorporating qualitative and quantitative design and utilizing multi-source samples, we conducted five studies to demonstrate the face, convergent, discriminant, and nomological validity of the SWHA. This study fills an important research gap since no measurement scale is currently available to measure the wellness level of hotels. With an in-depth examination of customers’ perception of wellness hotels, this study provides a tool to identify wellness amenities that customers demand and to evaluate the performance of wellness hotels. The contributions, implications …
引用总数
2020202120222023202441293011
学术搜索中的文章
CG Chi, OH Chi, Z Ouyang - International journal of hospitality management, 2020