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City logistics is defined as ‘the process for totally optimising the logistics and transport activities by private companies in urban areas while considering the traffic environment, the traffic congestion and energy consumption within the framework of a market economy’(Taniguchi et al., 1999, p. 17). In other words, city logistics can be considered a branch of transport modelling that deals with the typical problems relating to urban freight transport, such as congestion, time-window regulations, on-street loading and unloading of goods and environmental emissions caused by freight vehicles. Recent literature points towards the importance of explicitly considering different stakeholders’ unique perspectives. Indeed, recognizing and understanding the concerns of different stakeholders and their problem identification with respect to urban freight is a key factor to successfully introduce urban freight policies. This chapter …