作者
Matthias Söllner, Axel Hoffmann, Jan Marco Leimeister
发表日期
2016/5/1
期刊
European Journal of Information Systems (EJIS)
卷号
25
期号
3
页码范围
274-287
出版商
Taylor & Francis
简介
Technology acceptance research has shown that trust is an important factor fostering use of information systems (IS). As a result, numerous IS researchers have studied factors that build trust in IS. However, IS research on trust has mainly focused on the trust relationship between the user and the IS itself, largely neglecting that other targets of trust might also drive IS use from a user’s point of view. Accordingly, we investigate the importance of different targets of trust in IS use. Therefore, we use the concept of a network of trust and identify four different targets of trust that are prevalent from a user’s point of view. Afterwards, we develop our research model and evaluate it using a free simulation experiment. The results show that multiple targets of trust are important in the context of IS use. In particular, we highlight the importance of a second target – trust in the provider – which is equally important as trust in the IS itself …
引用总数
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学术搜索中的文章
M Söllner, A Hoffmann, JM Leimeister - European Journal of Information Systems, 2016