作者
Smriti Mathur, Alok Tewari, Akanchha Singh
发表日期
2022/10/3
期刊
Journal of Marketing Communications
卷号
28
期号
7
页码范围
725-744
出版商
Routledge
简介
User-Generated Content (UGC) has overshadowed other marketing trends and is a version of social proof. Current customer showcases their real-life experience and motivates potential customers to try these products and services. Building trust, creating community, customer engagement, loyalty, and social amplification are the denouements of UGC. This research investigates the impact of Brand Engagement (BE), Perceived Credibility (PC), Perceived Benefit (PB), and Information Quality (IQ) on attitude towards User-Generated Content (UGC). Also, how a consumer’s purchase intention is impacted by a consumer’s attitude towards UGC. The mediating effect of consumer’s attitudes towards UGC was also examined by this study. A sample of 260 consumers was collected in a structured survey for the analysis of data. To examine the hypothesized linkages between the mentioned variables, structural equation …
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