作者
Eleni Mavragani
发表日期
2021/3
期刊
Journal of the Knowledge Economy
卷号
12
期号
1
页码范围
120-133
出版商
Springer US
简介
The role and the importance of the museums in the cultural and economic development of cities are prominent. Marketing strategies could help museums to fulfill their mission and to maximize visitors’ satisfaction. A quantitative research was conducted among tourists who visited five Greek museums, in five cities. The scope of this research was to investigate the level of their satisfaction and their intention to recommend and revisit the museum in the future. The importance of visitor’s satisfaction is illustrated by the emphasis on word of mouth communication and the relationship between satisfaction and the desire to make recommendations for the service provider. Museums’ directors and the Greek authorities should take advantage of the existing opportunities of marketing techniques, by designing a clear and effective marketing strategy, aiming at fulfilling museum’s mission along with visitor’s satisfaction.
引用总数
20212022202320247241
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