作者
Matthew KO Lee, Na Shi, Christy MK Cheung, Kai H Lim, Choon Ling Sia
发表日期
2011/8/1
期刊
Information & management
卷号
48
期号
6
页码范围
185-191
出版商
North-Holland
简介
While much of the current literature tends to focus on the direct effect of social influence on consumer online shopping behavior, our study drew heavily on social influence theory and argued for an alternative theory focusing on the moderating role of social influence. In particular, we explored how positive messages in online discussion forums may affect consumers’ decisions to shop online. We used a laboratory experiment in which the treatment group was required to read positive messages about online shopping experience in an online discussion forum. Positive social influence was found to reinforce the relationship between beliefs about and attitude toward online shopping, as well as the relationship between attitude and intention to shop. We believe our alternative theory provides new insight into the complex processes through which social influence is brought to bear on consumers’ online shopping …
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