作者
Javad Nazarian-Jashnabadi, Shabnam Rahnamay Bonab, Gholamreza Haseli, Hana Tomaskova, Mostafa Hajiaghaei-Keshteli
发表日期
2023/12/30
期刊
Expert Systems with Applications
卷号
234
页码范围
121010
出版商
Pergamon
简介
It is unquestionable that health, both individually and collectively, is the most important issue in life, which is why human beings pay special attention to health maintenance and recovery. The correct performance of the services attracts the patient's satisfaction, which is not only influenced by the latest technology and is influenced by many variables. Therefore, the present study provides a dynamic expert system of patient satisfaction with an integrated approach of system dynamics, Interpretive Structural Modeling (ISM), and Analytic network process (ANP). First, the general structure of the problem was determined based on ISM modeling, and the formulation was done in Vensim software. Then, the validation tests, including the behavior reproduction test and the sensitivity analysis, were carried out, and the accuracy of the system was proved. In this regard, the ISM method was used to identify the levels of causal …
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