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Heat transfer in presence of a high viscosity fluid may be substantially enhanced using heat exchangers supported by a mechanical agitation system that can also “scrape” the exchange surface (Scraped Surface Heat Exchanger, SSHE). In this case, heat transfer efficiency depends strongly on exchanger and agitator geometries, agitation methods as well as fluid characteristics and heat transfer conditions. Correlations used to represent the phenomenon are closely related to the above parameters and hardly employable out of that peculiar context. In this work some results of an experimental research on SSHE performances, used as the evaporator of a refrigeration cycle in a commercial soft ice-cream machine, are presented. The liquid ice-cream mixture goes into this component where it is mixed with a variable amount of air and cooled to obtain soft ice-cream. The mixture has a non-Newtonian fluid behaviour …