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Digital technologies, including robots, are being increasingly used in elderly care. Their impact on users carries implications for successfully integrating technological innovations into care. This study aims to identify the impacts of care-robot implementation on elderly-care service stakeholders.

Impacts of care-robot implementation on users – care personnel and elderly clients – are identified from the data collected during a 10-week field study of the implementation process of the care robot ‘Zora’ in municipal elderly care services in Finland. The data were obtained from semi-participatory observation (27 sessions) of the robot engaging in rehabilitation efforts in two care homes and a geriatric rehabilitation hospital, and focus-group interviews conducted with 40 care workers and clients.

Robot use in elderly care is associated with multiple types of impacts with positive, negative, and neutral …