作者
Edgar N Barrozo, Genaro V Japos, Eduardo P Malagapo, Ivy Corazon A Mangaya-ay
发表日期
2021
期刊
Psychology and Education
卷号
58
期号
2
页码范围
6404-6410
简介
An organizational business strategy's primary purpose is to achieve good financial performance, commitment to customer satisfaction, and competitive business performance to sustain the enterprise's profitability and business continuity effectively. This study aims to determine the strategic management system components in predicting financial performance, commitment to customer satisfaction, and competitive business performance. The method used was the descriptive quantitative type of research employing the structured survey questionnaire to apply the Likert Scale. To the study's answer, survey questionnaires were distributed to the respondents, namely business owners, CEOs, managers, engineers, working professionals, and rated them using the Likert Scale. They were asked to rate the following independent variables as planning, risk analyzing, organizing, performing, evaluating, realigning related to the strategic management system for financial performance and commitment to customer satisfaction competitive business performance. Based on the result and findings, the effect of the variables performing, evaluating, and realigning financial performance is significant: F= 86.338;(p= 0.001, 0.005, and 0.001). Therefore, the strategic management system components, namely performing, evaluating, and realigning, are useful predictors of financial performance. The influence of the variables planning, evaluating, and realigning on the commitment to customer satisfaction is significant, and these are F= 76.308;(p= 0.001, 0.025, 0.000) respectively. It can be concluded that the strategic management system components, namely planning …
学术搜索中的文章
EN Barrozo, GV Japos, EP Malagapo, ICA Mangaya-ay - Psychology and Education, 2021