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The financial services are key instrument for the right evolution of economy, mainly in the emerging countries. Therefore, the evaluation of the financial services is crucial for the economic development of such a type of countries. Different methods have been applied to accomplish this service evaluation, but its complexity greatly involves uncertain information. Therefore, this paper aims at considering in a more comprehensive way the managing of such uncertainty by the use of interval type-2 fuzzy sets. Hence, it will be proposed a novel evaluation methodology based on a hybrid multi-criteria decision method integrating DEMATEL-ANP (DANP) and MOORA able to deal with interval type-2 fuzzy sets. For the robustness check, the TOPSIS and VIKOR based on interval type-2 fuzzy sets are compared with the MOORA method and the sensitivity analysis is also applied to analyze the consistency of decision makers …