作者
Hasan Dinçer, Serhat Yüksel, Luis Martinez
发表日期
2019/1/1
期刊
Expert Systems with Applications
卷号
115
页码范围
152-171
出版商
Pergamon
简介
This study aims at analyzing the performance results of the European policies in energy investment within an integrated multidimensional quality measurement approach. For this purpose, the quality function deployment is adopted to the multidimensional performance measurement based on the balanced scorecard method. The dimensions and criteria of customer and technical requirements, process design, and performance measurement are defined to measure each process of QFD (Quality Function Deployment) for the energy investment policies with the supported literature. Within this context, the customer and technical requirements for energy investment policies are evaluated by considering the fuzzy decision matrix in the first process of the QFD and then, the technical requirements are used to rank the new service/product process of the energy investments in the second process of QFD. The balanced …
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