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Given the innovative nature of Mobility-as-a-Service (MaaS), various uncertainties are surrounding the possibilities for implementing MaaS. This includes uncertainties about alternative MaaS-system functionalities, about how the implementation of alternative MaaS systems might affect the overall transport system performance and about the preferences of stakeholders regarding alternative MaaS system implementation strategies. This paper contributes to this niche by collecting expert opinions about these uncertainties, using the Delphi method.

The expert panel expected a fully-integrated MaaS to start operating in urban areas before 2020 and to expand to rural areas and nationally within the period of 2020–2030. In contrast to the common expectation that MaaS will attract regular car driver from their vehicles, our panel expected youth, current public transport users, and flexible travellers to be early adopters of …