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Management of crowd information in public transportation (PT) systems is crucial, both to foster sustainable mobility, by increasing the user’s comfort and satisfaction during normal operation, as well as to cope with emergency situations, such as pandemic crises, as recently experienced with coronavirus disease (COVID-19) limitations. This article presents a taxonomy and review of sensing technologies based on the Internet of Things (IoT) for real-time crowd analysis, which can be adopted in the different segments of the PT system (buses/trams/trains, railway/metro stations, and bus/tram stops). To discuss such technologies in a clear systematic perspective, we introduce a reference architecture for crowd management, which employs modern information and communication technologies (ICTs) in order to: 1) monitor and predict crowding events; 2) implement crowd-aware policies for real-time and adaptive …