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The paper presents some novel concepts and models derived from Activity Theory for to identify a potential CSCW application. It is suggested that the six elements of the structure of the activity concept might be useful for differentiating between areas of support, and that three levels of support are needed in order to cope with both routine and emergent features of cooperative work situations. Thus a 3x6 support type classification is formed and its usefulness studied by means of a real-world example. A work situation is analyzed, problems identified and possible areas of support defined. A temporary solution is produced and, by evaluating it, possible directions for the development of a “real” new CSCW application and the usefulness of the classification am discussed.