作者
Aurelio Tommasetti, Orlando Troisi, Massimiliano Vesci
发表日期
2015/6/9
期刊
Naples Forum on Service
卷号
15
期号
1-31
页码范围
102-112
简介
The current study aims to develop a conceptual model for the measurement of value co-creation in line with SD logic assumptions, in an effort to fill two gaps in literature, emerged from a brief review about the controversial issue of customer value co-creation operationalization. The first lack is connected to the inadequate classification of the construct, especially regarding the identification of co-creation real practices, while the second one concerns the progressive departure from SD logic mindset on the part of previous researches. Based on McColl-Kennedy et al.(2012) contribution, a framework which pinpoints eight dimensions of value co-creation, each of them divided into sub-dimensions, is proposed and discussed.
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