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A framework for the performance characterization of short-range communications systems is developed with the intention of investigating the feasibility of new multimedia wireless services at millimeter waves (MMWs). Both narrow- and wide-band systems are considered for mobile and/or fixed users. This paper aims at defining and evaluating proper metrics to characterize the service quality for the user and jointly takes the propagation characteristics, the transmission techniques, and the multiple access protocols into account. The definition of service-oriented metrics is emphasized. Three different real scenarios operating at MMW are investigated with a unified perspective: intelligent transport systems, wide-band local-area networks, and local multipoint distribution systems for interactive video services. The role played by the MMW band in the development of these services is discussed. In each scenario, accurate …