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Digital transformation has played a role in revolutionizing various industries, especially in the health sector. Technology in the health sector allows an individual to have a healthier life, a longer life expectancy, and a more productive life. For example, in 2015, telemedicine was accessed by more than one million people. This figure will increase significantly in 2021, where the number of people who access telemedicine has reached 12 million people. According to Tortorella et al.(1) technology has empowered patients even in remote areas to access quality health services. According to Maiurova et al.(2), Pappas et al.(3), Ricciardi et al.(4), and Tortorella et al.(1), in addition to telemedicine, several other health technologies in the industrial era 4.0 that have been developed and utilized by various service facilities include artificial intelligence, blockchain, IoT (internet of things), and robotic services. Many health companies view technology not only as an infrastructure but also as a strategic asset. From this fact, the idea arises that optimally utilized technology will provide insight or input that is very useful for business progress. Appropriate data analysis can be used to improve service access to the community, increase the effectiveness of human resources, improve service quality, and reduce health care costs. According to Maiurova et al.(2), Pappas et al.(3), Ricciardi et al.(4), and Tortorella et al.(1), the use of health technology among consumers also opens up opportunities for patients and their families, so that it is easier to get information and understanding about diseases, treatment options, and to easily access and choose hospitals or health …