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Air travel is reported in the UK as the most difficult form of transport to navigate for disabled people (Motability, 2022). Disabled people are half as likely to have travelled by air than non-disabled people, with lower satisfaction, and poor flight experiences putting them off flying in the future (Department of Transport, 2018, Department of Transport, 2008). This study aims to explore the experiences when travelling by air of passengers with reduced mobility due to neuromusculoskeletal (NMSK) disability. This was a qualitative study using focus groups to explore passenger experiences. Four focus groups (two in-person, two virtual) were undertaken, until data saturation was evident. A targeted recruitment strategy was used with a subsequent snowball effect. Eligibility criteria requirements were to have travelled by air and have reduced mobility due to a NMSK condition. The focus group worked through the stages of the air travel journey. Focus groups were audio recorded and transcribed before thematic analysis was undertaken using NVivo. 15 participants (male= 7, female= 8) took part in the focus groups (7 wheelchair users, 4 mobility aid users, 4 non-visible). Key findings related to the visibility of disability, getting on/off the plane, communication between stakeholders and staff awareness. The most popular codes related to boarding and exiting the plane. Within this part of the journey several themes emerged; forgotten at the gate or long delays, first on-board policy not followed leading to lack of dignity, poor confidence in handling and transfer into the plane seat techniques, and unsuitable seat location or type. Delays were also strongly linked to …