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The rapid growth in urban population poses significant challenges to moving city dwellers in a fast and convenient manner. This paper contributes to solving the challenges from the viewpoint of passengers by improving their on-vehicle experience. Specifically, we focus on the problem: Given an urban public transit network and a number of passengers, with some of them controllable and the rest uncontrollable, how can we plan for the controllable passengers to improve their experience in terms of their service preference? We formalize this problem as a multi-agent path planning (MAPP) problem with soft collisions, where multiple controllable passengers are allowed to share on-vehicle service resources with one another under certain constraints. We then propose a customized version of the SC-M* algorithm to efficiently solve the MAPP task for bus transit system in complex urban environments, where we have …