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The advancement in information technology is transforming the business environment. The logistics industry is a major beneficiary since it has enabled them to better coordinate and integrate their operations while ensuring realtime tracking. However, the implementation of new technology introduces a unique set of challenges. This paper presents a case study with the main objective to understand the challenges an organisation face in implementing a freight tracking system. Adopting qualitative methods, in-depth interviews are conducted with the implementation team, users and major stakeholders. The in-depth analysis suggests that minimising user resistance and change management strategy forms the basis of successful implementation. In addition, establishing new rules and procedure, learning and development environment, accountability and communication are the pillars for the smooth transition to the …