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Research on Smart Cities tackles the challenges related to the rapid urban population growth combined with resources' scarcity. A key function of any Smart City initiative is to be able to continuously monitor and track a city's environment and resources so as to convert the data into intelligence for streamlining the city's operations. Social media has become one of the most popular means to allow users to communicate and share information, opinions, and sentiments about events and incidents occurring in a city. With the rapid growth and proliferation of social media platforms, there is a vast amount of user-generated content that can be used as source of information about cities. In this work, we propose the use of text mining and classification techniques to extract the intelligence needed from Arabic social media feeds, for effective incident and emergency management in smart cities. In our system, the information …