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Sustainable urban transport requires smart and environmentally-friendly technical solutions. It also needs to meet the demands of different user groups, including current and potential future users, in order to avoid opposition of the citizens and to support sustainable development decisions. While these requirements are well-known, conducting full surveys of user needs and preferences are tedious and costly, and the interests of different user groups may be contradictory. We therefore developed a methodology based on the prevalent Analytic Hierarchy Process (AHP), which is capable of dealing with the inconsistencies and uncertainties of users’ responses by applying an Interval Analytic Hierarchy Process (IAHP) through comparing the results of passengers to reference stakeholder groups. For a case study in Mersin, a coastal city in southern Turkey with 1.7 Million inhabitants, three groups were surveyed with questionnaires: 40 users of the public transport system, 40 non-users, and 17 experts. Based on interval pairwise comparison matrices, consisting of whole judgments of all groups, the IAHP methodology could attain a consensual preference ranking for a future public transportation system between the three groups. A sensitivity analysis revealed that the factor ranking was very stable.