作者
KN Jha, KC Iyer
发表日期
2006/11/1
期刊
Total Quality Management and Business Excellence
卷号
17
期号
9
页码范围
1155-1170
出版商
Routledge
简介
The reasons for the underperformance of the quality of Indian construction projects were studied to suggest possible remedial measures. A preliminary survey identified 55 attributes responsible to impact quality performance of the projects. Statistical analysis of questionnaire responses on the attributes resulted into two distinct sets of success and failure attributes. Further analyses of individual sets of success attributes and failure attributes separately grouped them into fewer critical success and failure factors. The critical success factors obtained were: project manager's competence; top management's support; monitoring and feedback by project participants; interaction among project participants; and owners' competence. The factors that adversely affected the quality performances of projects were: conflict among project participants; hostile socio-economic environment; harsh climatic condition; PM's …
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