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Smart cities refer to the application of information and communication technologies to improve the quality of life of citizens. Smart city projects may fail if citizens do not actively participate in their design. In smart cities, this participation often occurs through dedicated participation platforms where citizens can vote, discuss, and submit ideas. However, current platforms are not always aligned with the requirements of citizens in a representative way. Furthermore, they are neither always aligned with the reality of the administration and the requirements of public servants.

In this paper, we examine what characteristics a participation platform should possess to be aligned with the requirements of citizens and public servants. A quantitative survey of citizens and qualitative interviews of several public servants are performed to elicit those requirements. The most important requirements for citizens are free access, user …