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The pervasive spread of Internet technology accompanied with the high impact of Fourth Industrial Revolution IR4. 0, have given electronic commerce the power to change dramatically how people do trading. E-commerce is the largest gateway to access businesses electronically through Internet. It is a system embedded in websites or applications that enables the transaction of businesses to take place between merchant and customer. The usage of e-commerce platforms has expanded exponentially, especially in the industry involving trading, businesses, investment, banking, and many other industrial fields. E-commerce is defined as the mainstream that enables a small business to sell products or offer services to customers globally. In this paper, we investigate the satisfaction of Malaysian customers in the usage of e-commerce platforms. Data was gathered using a survey that involves 1039 respondents among Malaysian men and women randomly. About 87.3% of respondents became consumers in the e-commerce system, while 89% of consumers doing online transaction for at least once a week. General conclusion shows that the development of e-commerce in Malaysia is on the right track and increasing in due time. Thus, the implementation of e-commerce will help Malaysian citizens to gain information and knowledge on par with other developing countries.