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Organizations around the world face a common challenge: the need to improve their performance in order to capitalize on rapid change. In North America, restructuring and downsizing have become a way of life as organizations struggle to regain market share from global companies producing higher-quality products. In eastern Europe, managers and employees strive to establish new behaviors and procedures that will allow their companies to compete in the free market. In the developing world, countries hungry for economic development look for growth markets abroad. In Japan, organizations that once had a clear target—to overtake their western competitors—now lack a blueprint for further progress.