作者
Yi Xu, Yijie Huang, Jiahe Wang, Dong Zhou
发表日期
2024/7
期刊
Asia Pacific Journal of Human Resources
卷号
62
期号
3
页码范围
e12402
简介
This study experimentally investigates initial trust formation in the organizational context of an artificial intelligence (AI) system in human resource management (HRM). Drawing on social exchange theory and leader‐member exchange theory, we identify factors that contribute to initial trust in AI through cognitive and affective processing from the perspective of employees in the Chinese context. An online survey (N = 426) was conducted with a 2 (explanation of AI: without vs with) × 2 (trust in leaders: low vs high) design. Our findings demonstrate that initial trust plays a crucial role in AI adoption, and a trustworthy leader increases employees' AI trust and intention to adopt. Providing AI's benefits and risks moderates initial trust and the pathway to adoption. Moreover, familiarity with AI's application in HRM and organizational collectivism is also beneficial. Our findings suggest that organizations should prioritize …
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