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During the last decade, many countries have put a lot of efforts into developing and introducing electronic services in the public sector. Sweden, for example, together with USA and Denmark shared the top of the list of countries having adopted electronic services into the daily communication between citizens and governmental authorities [1]. Indeed, according to the Swedish government, public organizations are considered as precursors in the introduction and propagation of e-services and information into the society. In Sweden, it has been suggested that public authorities should be stimulated to develop “the 24hours authority”. That is, the idea that public service and information should be available to the citizens at any time through the use of Information Technology. This vision of e-Government puts high demands on employees in particular. For example, Grundén [2], showed that implementation aspects of e-Government are closely interrelated with the competence and knowledge development of the public servants conducting their work with new electronic tools. Cajander & Ericsson [3] argues that e-Government may make public servants ill-healthy since they cannot affect their working situation since they are captured in the way their computer system are designed and therefore will not able to make creative solutions. Fully aware of these risks, our work intends to provide both, public servants and citizens with usable and quality-based language technology e-services.

Language technology (LT) is the base technology for our system, and LT includes all algorithms and tools that deal with human speech and writing [4]. The technology is …