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Research into the adoption of technological innovations often evaluates the features that users engage with when using these innovations (Leal and Albertin, 2015, Perez, 2006, Perez and Zwicker, 2010). In this research, we identified the internal factors affecting the adoption of a technological innovation, as defined by information systems (IS) in healthcare, the electronic health record, and evaluated the results of adoption for individuals and groups using this system. We opted for a study in a hospital in Porto Alegre-Rio Grande do Sul, with mother and child specialties. Quantitative techniques were selected, questionnaires with users of the electronic health record, physicians, administrators, nurses, and technicians. We used a multivariate statistical technique of structural equation modeling, using the statistical software SmartPLS^®. The survey results indicated that some internal variables to the health sector, such …