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Studies show that the primary reasons registered nurses (RNs) withdraw from registered nurse to bachelor of science in nursing (RN‐BSN) programs are related to the challenge of sustaining work and family obligations while in school and having unclear expectations. It has been shown that nontraditional students facing these types of challenges benefit from programs that give strong sense of faculty connection and orient students to coursework by providing clear information.

The purpose of this project was to see if conducting one‐on‐one, script‐guided orientation phone calls with individual students provided valuable programmatic information and established a sense of connection to faculty.

Six RN‐to‐BSN faculty conducted a combined 108 orientation telephone calls to individual, newly enrolled online RN‐to‐BSN students. The purpose of the orientation was to introduce …