作者
Timm F Trefzger, Christian V Baccarella, Christian W Scheiner, Kai-Ingo Voigt
发表日期
2016
研讨会论文
Social Computing and Social Media: 8th International Conference, SCSM 2016, Held as Part of HCI International 2016, Toronto, ON, Canada, July 17–22, 2016. Proceedings 8
页码范围
461-471
出版商
Springer International Publishing
简介
Social media represents a substantially new way of communicating with customers. Whereas marketers used to spread their messages without receiving any direct feedback or reactions, customers now have the possibility to instantly reply to companies’ communication efforts. Adapting to altered communication patterns poses a huge challenge especially for premium brands. On social media, premium brands are not anymore able to entirely rely on their huge marketing budgets but rather need to embrace and utilize newly emerged communication approaches. This study examines a sample of 1156 car brand posts of US Facebook pages and reveals that premium brands possess specific characteristics in their communication strategy. Our findings offer valuable insights into marketing communication activities of premium brands on social media sites.
引用总数
201720182019202020212022202320243122211
学术搜索中的文章
TF Trefzger, CV Baccarella, CW Scheiner, KI Voigt - Social Computing and Social Media: 8th International …, 2016