查看文章

The amount of on-line available open information from heterogeneous sources and domains is growing at an extremely fast pace, and constitutes an important knowledge base for the consideration of industries and companies. In this context, two relevant data providers can be highlighted: the “Linked Open Data” and “SocialMedia” paradigms. The fusion of these data sources – structured the former, and raw data the latter –, along with the information contained in structured corporate databases within the organizations themselves, may unveil significant business opportunities and competitive advantage to those who are able to understand and leverage their value. In this paper, we present a use case that represents the creation of an existing and potential customer knowledge base, exploiting social and linked open data based on which any given organization might infer valuable information as a support …