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Digital era has brought new challenges and opportunities for public organizations. Digital technologies are transforming the public sector by affecting the organizational and the cultural aspects of organizations. Despite many scholars have investigated the phenomenon of digital transformation, less attention has been given to the public sector and the factors that hinder or facilitate digital transformation. Therefore, this dissertation investigates what are the success factors and the barriers in the digital transformation of the public sector. The literature review method was used to gather the data. The factors that were mentioned more than 4 times in the identified literature were gathered in a table and they were further investigated through the case study analysis to validate or not the factors. The chosen case studies were the digital transformation of Denmark and Latvia. In total 11 factors were found; the interoperability/silos, the communication, the citizens willingness to adopt the services, the culture, the leadership skills, the trainings, the skillful personnel, the managerial support, the strategy, the funding, and the resistance to change. The results indicate that all of them can be barriers or success factors of the digital transformation, depending on how they will be used throughout the journey. The case studies analysis showed the importance of the general background of countries that since Latvia and Denmark have very different bases. Therefore, it was assumed that different factors will affect the digital transformation of the countries’ digital transformation. Nine out of eleven identified factors were recognized in both case studies. However, it was not …