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Smart technologies are profoundly changing the economy and the global market, especially to overcome emergencies such as Covid-19. Logistics systems have new objectives: to satisfy the various economic requirements in crisis times, to meet the possible upcoming challenges, and to ensure sustainable financial Growth. This economic transformation is taking an increasing part in all companies and modifies the axis of the businesses. Using Artificial intelligence-based solutions is about meeting the challenges of tomorrow and satisfying the various involved economic stakeholders. Today, the customer is at the center of this financial sector. It is necessary to consider his expectations, which require the revision of the logistic services during the pandemic to concretize a propensity towards individualism, safety, as well as financial progress. Companies must therefore improve customer satisfaction through …