作者
Lindsey D Cameron, Bobbi Thomason, Vanessa M Conzon
发表日期
2021/12
期刊
Journal of Applied Psychology
卷号
106
期号
12
页码范围
1821
出版商
American Psychological Association
简介
Managers and customers often expect individuals to be “ideal workers” devoted entirely to work, and this devotion is typically displayed through being available to work at any time, on any day (Reid, 2015). During the COVID-19 pandemic, many individuals in lower-paid, customer-facing jobs were expected to not only be available but also to take on physical risk. However, the ideal worker literature has paid relatively little attention to how risk relates to ideal worker expectations, reflecting in part the extant literature’s focus on professionals who face relatively little physical and financial uncertainty. In this article, we draw upon the experiences of nonprofessional “gig” workers (TaskRabbit workers) to examine how they manage customers’ ideal worker expectations—including risk—using data from interviews (n= 49), postings from online worker forums social media, and offical company communications. We show how …
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