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The purpose of this paper is to put forward a model to map the evolution of a business Community of Practice (CoP) in terms of learning and knowledge management processes.

Empirical evidence is based on seven case studies and the analyses of three best practices from secondary sources. Two of those cases are analyzed longitudinally from inception, while the others are retrospective. Cases were chosen in order to cover different kinds of industries and, especially, to analyze sharing of different kinds of knowledge (from call‐centre operators to complex new products knowledge).

The article sheds light on the different evolutionary paths that business CoPs follow and the role of the dynamics of the organizational commitment and the people involvement. It was noticed that a high level of commitment from both the organization and its members is related to …