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Air transport is one of the fastest modes of public transport which connects international boundaries. Air transport allows people from different countries to cross international boundaries and travel other countries for personal, business, medical, and tourism purposes. Although, air transport provides the fastest means by saving the time of journey, another aspect of air transport is the facilities and comfort level of the passengers. There are lots of air transport companies such as Air India, Indigo airlines, Aeroflot, etc. Nowadays, there is a competitive environment among the airline industries. Every company is providing a variety of facilities to attract the passengers. The only motive is to improve their profit. Few years back, it was difficult to identify the needs and desires of passengers. But with the advancement of social media like Facebook, Twitter, etc., passengers are sharing their views on different types of airline facilities during their travel on social media platforms. This sharing of information plays a huge role to increase the competitiveness among the airline industries. It also provides a chance to improve their services and facilities for the travelers worldwide. But the fact is how to analyze the need and important requirements of travelers just with the information they shared on social media. The millions of travelers traveling in the airlines and sharing their views on social media generate a huge amount of data. In this study, we use a dataset of different tweets. Tweet is a name given to the information sharing on Twitter platform. Twitter is the one of the most preferable information sharing platforms for all travelers. Wherever a traveler goes, whatever …