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The chapters in Transforming Enterprise often assume ubiquity: that almost all of those who are truly modern and transforming will be connected. They portray a world system transformed by the Internet and other new information and communication media, from relations among people within organizations to relations between large economic sectors. They see computer-supported communication and knowledge to be crucial for the innovation and dissemination of products and services. Indeed, the very foundation of this book rests on the belief that the informed use of the Internet is already widely available and growing swiftly.

In short, the authors assume that the digital divide—the numbers of people who are not connected to the Internet—is small, shrinking, and becoming irrelevant. However, it is not. The digital divide is here for some time to come. It is large, multifaceted, and in some ways, it is not shrinking …