作者
Christian Kurtz, Pascal Vogel, Martin Semmann
发表日期
2022/1/4
研讨会论文
Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS), Hawaii (USA).
简介
Personal data is a critical resource to tailor digital services to the context of use and the preferences of individual users. Services have the characteristic that users and providers no longer interact in a dyadic relationship but rather in service systems co-creating value. Here, actors can provoke adverse effects that result from misaligned or destructive behavior. In service research, value co-destruction emerged as a perspective to study such undermined value co-creation. We use this lens in the case of information privacy as an example of a normative value. Building on a multi-case analysis of information privacy violations reported in the news, we elucidate seven archetypes of value co-destruction. These archetypes enable an understanding of underlying conceptions and mechanisms of actor arrangements that inhibit the holistic consideration of normative values such as information privacy in digital services.
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