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Humans, their performance, actions and decisions play a significant role in a vast range of operations in complex sociotechnical systems. Numerous studies have therefore endeavoured to understand people’s actions and/or inactions within their working environment and to identify those factors, also known as Performance Shaping Factors (PSFs), that contribute either positively or negatively to sociotechnical system performance. However, the majority of those studies are often created based on data and research derived from a specific domain, and therefore are difficult to apply beyond the domain of interest. Thus, this paper presents a generic framework to develop a standardised list of PSFs, referred to as (Cross-Sectoral Performance Shaping Factors, C-PSFs), to be used across sectors to describe the immediate and latent factors that affect human performance in a structured and consistent manner. Building …