查看文章

The expansion of Indonesia's healthcare business is currently overshadowed by its low resilience. To explore more about the topic, this study aims at examining the relationship between digital patient experience, innovation, and patient satisfaction with dental health care facilities in West Java, Indonesia. A survey of 100 patients from all around West Java was conducted to collect relevant data. Next, path analysis and regression approaches were used to examine the data. The results found an indirect relationship between digital patient experience and patient satisfaction through innovation. On the other hand, it was also found that digital patient experience does not directly influence patient satisfaction. Patient satisfaction can be increased using digital patient experience-based innovations as digital technology can help patients to receive health services easier. The novelty of the study is obtained by analyzing the relationship between innovation, digital patient experience, patient satisfaction in one model. Furthermore, the implementation of health service facilities in West Java as the unit of analysis also increases the novelty of this study.