作者
Jiju Antony, Olivia McDermott, Michael Sony
发表日期
2021/7/26
期刊
IEEE Transactions on Engineering Management
卷号
70
期号
11
页码范围
4005-4020
出版商
IEEE
简介
The purpose of this global study is to investigate the validity of Dr. Ishikawa's statement that “95% of problems in processes can be solved using the 7 Quality Control (QC) tools” in organizations. An online survey instrument was developed, disseminated, and responded to by a total of 456 senior quality professionals from five different continents. The main finding of this article suggests that less than 25% of participants perceived that the seven tools of QC can solve above 95% of quality problems while 40% of quality professionals stated that they had incorrectly applied the tools “right first time” during the problem solving. Pareto analysis was the most widely used tool across all sectors while the least used tools are scatter diagrams and stratification. The seven QC tools were widely utilized in production or manufacturing areas but least applied in IT and finance functions. The common benefits from the use of seven …
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