作者
Chris Ryan, Hazrina Ghazali, Asad Mohsin
发表日期
2011/4/19
期刊
International journal of contemporary hospitality management
卷号
23
期号
3
页码范围
344-360
出版商
Emerald Group Publishing Limited
简介
Purpose
The purpose of this paper is to examine determinants of an intention to quit a job held by non‐managerial staff in the Malaysian fast food industry. It examines issues such as job stress and peer groups.
Design/methodology/approach
A quantitative analysis of 806 respondents working in international fast food chains was undertaken following an initial semi‐structured interview process with managers.
Findings
Of the total sample, 20 percent were found to think frequently about leaving their job, while a further 20 percent were described as being committed to their employment. High intent to leave scorers were found to be influenced by friends, but also feeling job stress and “being burnt out”.
Research limitations/implications
The findings may relate solely to fast food outlets in Peninsular Malaya due to cultural issues related to the Islamic nature of Malaysian society.
Practical implications
Fast food …
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