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The purpose of this case study is to assess and compare the performance of an academic library, in the United Arab Emirates (UAE), before and during the coronavirus disease 2019 (COVID-19) pandemic.

The study is based on data collected from the library management system, usage reports of online databases, and monthly reports and archives to evaluate and assess library performance in managerial activities, collection development, collection treatment, collection circulation, usage of digital resources, quality control, reference services and information literacy activities. Frequency distributions and non-parametric tests were used in identifying differences and testing hypotheses.

The study found that library performance before the COVID-19 pandemic outperformed library performance during the pandemic in collection development, collection treatment …